Papa Johns Pizza Phone Numbers and Emails

Toll-Free Number:

  • (877) 547-7272
Send Message

Customer Service:

  • (866) 528-4438
    Large Order Inquiries
  • (540) 377-4090
  • (877) 850-1977

Papa Johns Pizza Emails:

Customer Service
Gift Cards
Investors/ Franchising
Legal
Privacy Inquiries
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How to Contact?

Most Popular Number:

(877) 547-7272
Total calls: 1 783 Issues resolved: 46 Last call: Mar 24, 2024

What Is the Papa John's Pizza Customer Service Phone Number?

Papa John’s Pizza’s customer service can be easily reached at phone number 1-877-547-7272. By calling Papa John’s Pizza’s customer service phone number, you can receive assistance with a wide range of issues related to their products as well as services. From placing your orders and understanding the menu to check the order status and delivery service, you can get all the information you need just by dialing Papa John’s phone number. You can also use this number to understand and know about various loyalty programs, special offers, and promotions. Understanding how these work makes it easy for you to redeem the offers and save money on your orders.

How Do I Contact Papa John's Pizza Customer Service via the Email Address?

For direct contact with Papa John’s Pizza customer service via their email address, you can use the publicized email address consumer_services@papajohns.com. This dedicated customer service email address helps get assistance on a wide range of matters. Alternatively, you can also submit a feedback form, available on the company’s website. Make sure to include your basic details and the reason for contact. If you are sending feedback for a particular franchise restaurant, mention details of that as well. Once your feedback form is submitted, it takes around 24 to 48 hours for Papa John’s Pizza’s customer service representatives to respond and get back to you with a possible solution or response.

Can I Contact Papa John's Pizza’s Customer Service via Live Chat?

You can also contact Papa John’s Pizza’s customer service via their online live chat feature available on the website. First of all, head to the official website and then go to the “Customer Service” section, which you can find at the bottom of the page. Once you open the “Customer Service” page, find the “Papa Chat” option to start a conversation with a virtual assistant of Papa John’s Pizza’s customer care team, who has answers to many FAQs. In case your issues are not resolved, you can ask for a live customer support agent during the conversation.

PissedConsumer Club

Contact Information

Papa Johns Pizza Website:

Papa Johns Pizza Help Center:

Corporate Office Address:

Papa John's International, Inc.
P.O. Box 99900 2002 Papa John's Blvd
Louisville, Kentucky 40269-0900
United States

Papa Johns Pizza Customer Service Reviews

1.5 / 5
Poor
Anthony B Zed
The food quality was horrible!
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

So hands down this was the worst pizza I've ever had! All the toppings were all in the middle of the whole pizza!

Every bite tasted like I was biting into something bitter! The stuffed crust I don't know if it's just me but that was what I was looking forward to the most but somehow that tasted just as bad! I am seriously going to cancel my app information and I will not eat there again!

Ever! But the customer service was great the delivery guy was very polite and very nice I think he was that way because he knew I was about to die as soon as I started eating the product!

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Jon J Bct
COMPLAINT FOOD POISONING
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1.0

I've filed a complaint online and went directly to the store in Fayetteville, GA.
My daughter was food poisoned after eating a Hawaiian style pizza.
I went directly to the store the next day and reported it to the manager and duty and requested the General Managers contact information. I was NOT provided the information.

Instead I was requested to leave my number for the manager to call me today, Monday, 29 JAN 24. The entire duty day as past and I have NOT received a call.

To me this is UNACCEPTABLE.
Further its not acceptable to me there is NO corporate level customer care/ customer experience department that will immediately address concerns and complaints of this nature that could not only make a patron sick but could cause death. Again UNACDEPTABLE.

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Mike K Jbx
Poor Business Practices and Customer Service
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1.0

I just got off the phone with Papa John's customer service (outsourced overseas; agent had thick accent making her hard to understand -- but that's a whole other rant). As a backup, I want to document my 1/19/2024 experience here.
Details:
- By placing an order exceeding $45, I was supposed to get free delivery; however I was informed on the website my order was ineligible (evidently because the offer applies only to regular-priced menu items).

The omission of this information on the site is suspect, and at the least is poor marketing.- The delivery took 90 minutes -- unacceptable. Furthermore, the "Papa Tracker" was inaccurate, showing I would receive my order in about 38 minutes. The delivery driver gave a plausible explanation, but it didn't excuse Papa John's for not being adequately prepared for the night's business volume.
- Of the 3 pizzas ordered, 1 was missing the garlic sauce and another garlic sauce was partially open.
Including the questionably-high $5.99 delivery fee and driver tip, I paid nearly $56 for what I consider a botched order and wasn't offered any sort of compensation. If this is what I can expect as the norm for Papa John's, you'll be losing me as a customer.

Please consider issuing a code/coupon/credit to counter this bad experience.
Adding more salt to the wound, when I attempted to submit the customer feedback survey sent via email, it malfunctioned and I couldn't reuse the link.

That's another 20 minutes of my time wasted. I have no idea if my information was actually submitted.
In general, service standards all around are pretty low -- and corporations don't seem to have any incentive to raise them!

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Joshua M Ime
Rude customer service
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1.3

I do not like talking to one of your agents and while Im typing they end our *** conversation yalls company just lost a customer I had a question on why I get a emailed promo code but the only *** papa johns around me doesnt accept it that should not be acceptable it is very *** inconvenient for your customers to think they have something but when they go to check out they dont because the store doesnt accept it. I hope yall have a great day I was excited about papa johns coming back to cordele but I will no longer do buisness with it since the rudeness of yalls customer service crew and the fact that yall false advertise because thats exactly what that is false advertisement you cant send me something saying I get it free and then when I go to do it its not thats false advertisement and I hope to god yall catch a *** lawsuit I wouldnt been so *** pissed if the one person that I can actually talk to about it which is yalls customer service team *** ends our conversation thats not what customer support is supposed to do I wasnt cussing or nothing I was just trying to figure out what was going on so with that being said *** you *** papa Johns dont *** off your customers ***

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How Good is Papa Johns Pizza's Customer Service?

Hollyann Qsa
Hollyann Qsa
Feels Disappointed | Oct 11, 2023

It was good

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Karen B Bzp
Karen B Bzp
Feels Disappointed | Oct 08, 2023

I didn’t speak to anyone.

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Marra Dic
Marra Dic
Feels Disappointed | Jan 04, 2023

Customer service contact through email only saying someone was going contact me. No results.

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Corian Odh
Corian Odh
Feels Disappointed | Dec 20, 2022

Non existent. I was on hold for 40 minutes with no response. The store did not answer their phone and when I gave up and went to the store they did not cate.. .

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Yandiel Ymu
Yandiel Ymu
Feels Disappointed | Dec 13, 2022

Not happy. All she could tell me was someone will call me within 48 hours . No I am sorry no nothing .

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Xanthe Xnh
Xanthe Xnh
Feels Neutral | Oct 01, 2022

Never received my points.
Very hard too get points that should be automatic.

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Summary of Papa Johns Pizza Customer Service Calls

2.1K TOTAL
CALLS
04:32 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Papa Johns Pizza?

Staff Question:

  • “Store complaint/manager”
  • “*** service and manager”
  • “Online order issue and bad service in store”

Shipping and Delivery Question:

  • “Complaint--wrong order multiple times”
  • “Didn't get order”
  • “Late and wrong order”

Payments and Charges Question:

  • “Took my money”
  • “Wrong transaction”
  • “The app charged my card order not in”

Product/ Service Question:

  • “To order a pizza”
  • “Previous Worker, W2 forms”
  • “This food isn't made the right way”

Request for Information Question:

  • “Complaint about order”
  • “Did my order go through”
  • “Cash back inquiry”

Refund Question:

  • “To get my refund or reorder due to mess up”
  • “A refund”
  • “Refund and rude manager”

Employment Question:

  • “Need my w2”
  • “Paystub”
  • “Payroll”

Cards Question:

  • “Papa Johns gift card not accepted”
  • “Problem with a gift card”
  • “Someone using my bank card at store # 2320”

Website/ Application Question:

  • “I placed a order online never made at store”
  • “Application”
  • “Cannot get on my website app Papa John's”

Account Question:

  • “Account Issues”
  • “Can't determine balance of gift card”
  • “My login is not working”

Activation/ Cancellation Question:

  • “Trying to cancel an order and try e store will not answer”
  • “Need to cancel an order and my store is currently closed”
  • “My orders always get canceled”

Return/ Replace Question:

  • “I want to change my address so I can get my W-2 mail to me”
  • “5 times change my credit card”
  • “Tax return information”

Other Question:

  • “Complaint on management”
  • “There is a long black hair in my pizza”
  • “Your call center sucks ***”

About

Summary

Papa John’s Pizza is a large pizza delivery restaurant chain. The company was founded by John Schnatter in October, 1984. Its headquarters is based in Jeffersontown, Kentucky, United States. Papa John’s Pizza offers a wide selection of pizzas. Available solutions include the following: Fresh Dough, Pizza Sauce, Thin Crust Option, Fresh Pan Dough, Pan Sauce, and more. The company primarily takes carryout and delivery orders. Some restaurants have dining tables. There are more than 4000 Papa John’s Pizza locations worldwide including the United Kingdom, Brazil, Portugal, Philippines, and Russia. The slogan of the company is as follows: "Better Ingredients. Better Pizza. Papa John’s".

Papa Johns Pizza reviews and complaints

Papa Johns Pizza is ranked 86 out of 440 in Fast Food category

Area Served

USA, UK, Canada

Payment Methods

VISAMasterCard

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