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1.6

So, on February second, i ordered a free pizza with the points 25 i had accrued at 7:50 pm (this store closes at 10:30pm for deliveries) so i wait, wait, wait. nothing happens, it was getting late so i just went to sleep because i had to get up for work at 5am.

the following 5 days i had to work LONG hours, getting up at 5am and getting home at 9:30 because i work 1 hour and a half from my job. i call them today(feb 7th) and ask for my 25 points back and they say call online customer support. i do so,(with Burgerking deliveries they reimburse immediately after checking the order history and delivery fail/information) and the online customer support say they have to send an email to the store manager and the manager will get back to me in 3-5 business days. so in short, i have to wait between 8-10 days for my pizza?

Excellent service there,papa johns. *slow claps at the amount of fail*

Reason of review: Problem with delivery.

Monetary Loss: $15.

Preferred solution: Deliver product or service ordered.

Papa Johns Pizza Pros: Food.

Papa Johns Pizza Cons: Low-quality food, Online customer service supervisor, Managment.

Location: Miami, Florida

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