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Ordered pizza on line on 5/04/2017 around 8:10 p.m. Ordered pizza with thin crust and no black olives, even added a dessert of a brownie. Received pizza with thick crust and with black olives, the only two things that were adjusted on the order. Why do they ask how you...
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2.8
I liked
  • Prompt delivery
I didn't like
  • Pizza not made to specifications
#1043309
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Just want to let you know that I will never order from your hilltop store in Spotsylvania Virginia because it is nasty. One of your closing managers recently posted pictures on facebook of employees throwing flour on each other and an employee sitting with her feet up...
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#1043042
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I placed an online order at 5:15 pm on 4/3/17. I received a confirmation email stating delivery would be within 9-19 minutes. I knew this would be highly unlikely, I waited an hour before calling to find out the status of my order. The girl that answered the phone told...
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Anonymous
Smitty

At least you didn't get a hair in yours like we did. And no refund. And a hard time.

2.2
#1029354
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Papa Johns Pizza Customer Care Review

Papa Johns Pizza
#1049965
3.0
Hi everytime i order they either forget the drinks or drop them
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Papa Johns Pizza Delivery Service Review

Papa Johns Pizza
#1044161
2.9
I was given a free pizza coupon voucher because last time i ordered they marked me as pick up and not delivery so my pizza say fir an hr then they delivered cold pizza. So this weekend i went to my moms me and my son ordered pizza cookie and wings and they delivered wings and cookie no pizza
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Papa Johns Pizza Customer Care Review

Papa Johns Pizza
#1040983
3.2
i ordered a pizza online then they canceled but never told me, i had to go to the website to see why after 2 hours it never showed. I am very dissatisfied and will not maintain my patronage.
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Papa Johns Pizza Sanitary Conditions Review

Papa Johns Pizza
#1034536
1.0
I observed an associate handling money and then go back and start flipping dough without washing her hands after she finished handling money. I now know why you pay for your food before you get it. I did get the pizza and threw it in the trash can. No more PaPa John Pizza for me. I will be posting this on face book.
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Went into store in Lexington, Ky (50 miles from PJ headquarters in Louisville) and ordered a pizza with no sauce - just some garlic butter like on the cheese sticks. The "manager", who appeared to be about 22 with greasy dingy hair and wearing an old t-shirt, came up...
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2.7
#1028243
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Groan. I foolishly ordered a pizza because of that damned "better ingredients, better pizza" commercial. I'm too freakin' old to still be falling for such foolishness... but I'm also notoriously cheap and couldn't pass up what I THOUGHT was a good deal. You see, Papa...
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4.2
#1028193
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I order a pizza one pie along with barbecue chicken wings I ordered it online food delivery. when I receive this I was astonished the pie was old crust I couldn't even *** into it was hard like a rock the sauce and cheese actually fell off completely I couldn't even...
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1.6
#1027150
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Ordered pizza for home delivery. Hair found melted in with cheese. Call to Massillon Ohio Papa John's. Driver arrives with another pizza, inspects ours, claims it was partially eaten so NO replacement, NO refund. (found hair in third ***). Driver claims manager forbids...
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1.5
I liked
  • Formerly
I didn't like
  • Hair in my food
#1024308
Reply to reviews
Papa Johns Pizza - Horrible Service! Will not patronize again!
Papa Johns Pizza - Horrible Service! Will not patronize again!
Pizza was delivered w/o correct toppings and two wings missing. Called and credit given for future order of pizza/wings. Received replacement order, there wasn't any pep on my The Works. Called mgr who was rude and told me pep was on the pizza when it was made and...
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Anonymous
GPO

Right - no refund if you ate any of it - I had 3 bites of my pizza and found a hair -no refund because we ate 3 bites ! That is one absurd, customer-losing policy ....

2.0
I didn't like
  • Horrible service unaccountably not professional rude
#1021983
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Ordered (2) large (2) topping and was charged an extra 15.45 for 1/2 mushrooms on (1) pizza.Arrived to pick up pizza (1) was already sitting on counter for the 20 mins while i waited on the other from oven? Both pizzas were wrong ! Slopping with sauce, smart *** punk...
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1.0
#1019844
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I ordered a pizza with 9 toppings and it was delivered in less than twenty minutes but the dough was raw under the toppings . When I called and let them know at their 800 number and at the store I was told IT WAS MY FAULT BECAUSE I ORDERED MORE THEN 6 ITEMS. Can...
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Anonymous
marion

I also received roar crust it was not cooked some of it was burnt whose fault is that mine. I will not deliver from them anymore nothing is cooked well no matter what you o...

kayleighjade
kayleighjade

That has to be one of the shi**iest responses I have ever heard from a company. If they don't know how to cook a pizza with more than six toppings they have one of two choices...

2.0
I liked
  • Customer service horrobile
I didn't like
  • Unprofessional staff
  • Customer service
  • Being blamed for being delivered a raw pizza
#1017724
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