Andrena Pom

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Verified Reviewer
| map-marker Las Vegas, Nevada

Papa Johns Pizza Pizza Review

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I called leslie at decatur and craig right before 8pm on tues 01/20/15. She quoted me $43.83 for two large pizzas. Third, bad experience! Please, look at my history, and decide to agree that once again, as she explained she was the manager and could do nothing for me. Very rude, and sad because I Love your sauce and fresh ingred.
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Reason of review:
Poor customer service
Anonymous
map-marker Georgetown, Kentucky

Papa Johns Pizza Pizza Review

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We ordered a bacon cheeseburger pizza from the Georgetown,KY Papa John's the toppings was heavy on the sauce,pickles,and tomatoes and light on the meats on it very disappointed with it
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Reason of review:
Damaged or defective
Anonymous
map-marker Xenia, Ohio

Papa Johns Pizza - Pizza Review from Xenia, Ohio

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Used coupon online, was told the promo went through, then didnt recieve the cheesesticks that were suppose to come with promo. In addition, the manager of store was unwilling to help
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Reason of review:
Poor customer service
1 comment
Guest

This has happened to me twice, when I used the promotional code for online ordering. You don't see this until you get the email to confirm your order.

All for about $5, this is not a good way to build a good customer base Maybe they use this to make up for the money lost on the promotional code.

Anonymous
map-marker Boston, Massachusetts

Papa Johns Pizza Pizza Review

On April 2, 2015 order at 11:30pm my order arrived at my house at 2:00am cold and disgusting, called the store on Tremont st in Boston ma to complain and was told how sorry he was. I told him that he just lost a regular customer.
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Reason of review:
Order processing issue
Anonymous
map-marker Clarksburg, West Virginia

WAKE UP

You are scamming customer. Start working of of volume instead of profit. Online lare pizza 9.99. Call for same pizza 2 for 22.00 with any 2 toppings. If I want a 3rd pizza it is over 14.00 and 1.50 per topping. I like your pizza, but this company needs to wake up. I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I.
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Reason of review:
Pricing issue
Caroll Qak

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brentwood, Tennessee

Papa Johns Pizza Pizza Review

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I am a die hard pizza lover hadn't had papa john's in a while and now I remember why no taste to there pizza little sauce and no flavor need to change everything for I buy a pizza again
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Reason of review:
Bad quality
Anonymous
map-marker Nashville, Tennessee

Service at one of your resturants

A FEW WEEKS AGO MY HUSBAND, DAUGHTER AND I WERE IN NASHVILLE ON THE WEST END OF TOWN. AFTER A VERY LONG TIRING DAY AT VANDERBILT CANCER CENTER WE DECIDED TO GET SOMETHING QUICK AND DELICIOUS FOR SUPPER. PIZZA SOUNDED VERY GOOD. CLOSEST ONE TO US WAS YOUR ESTABLISHMENT ON THE WEST END. MY DAUGHTER AND I WENT IN TO PLACE OUR ORDER. IT WAS TAKEN BY A YOUNG MAN AT THE COUNTER. WE REALIZED THAT WE HAD TO WAIT FOR OUR ORDER. SO WHILE WE WAITED I WATCH THE OTHER EMPLOYEES WORKING. THE YOUNG LADY ROLLING OUT THE DOUGH HAD EAR BUDS IN HER EARS TAKLING TO SOMEONE ON HER PHONE FOR AT LEAST 15 MINS OR LONGER.MEANTIME, A OTHER CUSTOMER WHO CAME IN AFTER US, RECEVIED HIS ORDER. AFTER SITTING THERE FOR ANOTHER 5 MINS. (WHICH 20 MINS.HAD PASSED) MY DAUGHTER WENT UP TO THE YOUNG AT THE COUNTER, INQUIRING ABOUT OUR ORDER, WHICH HAD BEEN SITTING THERE ALREADY, BUT OUR NAME WAS NEVER CALLED. WE HAD TO APPROACH TO ASK OURSELVES. HAD WE NOT DID THIS WHO KNOWS HOW LONG WE WOULD HAD TO HAVE WAITED FOR OUR ORDER. ALSO, DO NOT YOUR EMPLOYEES BE REQUIRED TO WEAR GLOVES WHILE HANDLING THE INGREDIENTS FOR THE PIZZAS.? I AM SORRY TO SAY THIS, BUT I WILL NOT GO BACK THERE. THANK YOU. A CONCERN CUSTOMER.
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Reason of review:
Fast order processing
Anonymous
map-marker Chester Township, New Jersey

Papa Johns Pizza - Pizza Review from Chester Township, New Jersey

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i live in apt complex,order my pizza.they take my order,then 5 min before delivery time call to tell me they wont deliver here aftr 7....and because the miscommunication i have free pizza coming and today called to redeem pizza and the manager mr reya let me know that im a liar.....bad bad customer service...im a restaurant manager i would never call guest a liar....papa johns georgetown rd indianapolis......horrrrrrrible...and mr reya im not a liar...im a consumer...u ***
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Reason of review:
Order processing issue
Anonymous
map-marker Hubert, North Carolina

Was cold.

lousy pizza. It only had only one cheese on the pizza and the combination was wrong. No more Papa Johns t my household. Give oorder to Peyton Manning! The topping was wrong. There was skimpy cheese on pie, if any. I hate this pc. None of the pizza was more akin to frozen pizza that you buy from a grocery store. No more of the Papa. No more wings which lacked enu sauce and too little too little dipping sauce. The crust was too thin. The delivery time from a store less than 10 miles from my home. was a bit too long(45) minutes. MIKE
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Reason of review:
Bad quality
Landri Cti
map-marker Vancouver, British Columbia

If we can be bothered we will deliver it.

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Vancouver location, Alma, I ordered a Pizza to be delivered(maybe 3rd or 4th time without any issues). After taking my order and even saying we have you on file, through my phone number they said they will take 25-30 mins to deliver my order. 10 mins later another person called and said they don't deliver in your area. I explained how they have done it before and even have me registered on file so im clearly not lying. He was called "Evan" and He said "Watever" and put the phone down. I called back to shout at him and this time he said look its not up for debate we won't do it and don't do it and were too busy and again cut the phone. I complained online and was not offered an apology just in the first line it said we can offer you a free pepperoni pizza for your experience. We wont deliver it though come and pick it up!!!!! and finished with we take these matter seriously... YES??? you demonstrated that you clearly don't!!!! he asked for a reply to the email to discuss, I replied to this email from the Manager "Emily" , it was ignored, I registered a second complaint online using their reference number it was ignored.. Lesson is change terms of business when you feel like it, ignore complaints and if in doubt put the phone down. If you get caught offer a free medium pizza(no need to apologize) and get them to collect it and make sure you ignore them if they try to complain again.
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Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

They probably don't deliver in the area you live. If this has happened before, the manager on duty might have made the decision to go ahead and deliver to you (out of area) just to make you happy.

But general rule of thumb is that companies to not make that decision often.

And NO PIZZA DELIVERY JOINT WILL EVER QUOTE A 25 MINUTE DELIVERY TIME.

Anonymous
map-marker Prairieville, Louisiana

Papa Johns Pizza Pizza Review

No one answers the phone, and when they do they put you on hold for 30 mins... LITERALLY!!! Its REDICULOUS.. Definitely NOT professional
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Reason of review:
Poor customer service
Reed Kgp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spokane, Washington

Papa Johns Pizza Pizza Review

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Badcustomwr service get told they cant deliver my pizza theya they are stucfk
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Reason of review:
Problem with delivery
Anonymous
map-marker Hillsboro, Oregon

Papa Johns Pizza Pizza Review

When you order thin crust you don't expect the topping to be half the thin crust it was like eating cardboard.
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Reason of review:
Bad quality
Kiana Rnf
map-marker Jacksonville Beach, Florida

Papa Johns Pizza - Pizza Review from Jacksonville Beach, Florida

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I order from the Atlantic Beach Fla store several times a week the last 3 pizzas we're cold.I called store to tell them this pizza is cold like last two pizza Brandon the guy taking orders says didn't you say that about the last ones .if he knows he Sending out cold pizzas when there supposed to be hot and fresh do your job we pay good money for these pizzas we want them hot fresh and you say 30 min get them here on time instead of an 1.1/2
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Reason of review:
Bad quality
Zavior Suy
map-marker Gainesville, Virginia

How low papa Johns can go?

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I ordered three large pizza, they messed up my order I called and they gave me a choice of replacing the order or give me credit for another day, I chose the credit because I had to leave the house,two weeks late I called and asked for my credit first they say you have no credit then they said you have credit for one pizza I asked for the supervisor who was not helpful a bit, and insisted that I have no credit, so I asked her from her name she hanged up on me, I called Papa Johns the customer service line and filed a complaint they said we will contact you within five days a week later I called to follow up and I was told we will call you within two days a month past and that call never happened. I filed a complaint with BBB and waiting for response. They charged me for worst service possible bad order lied about giving me credit made me like I am trying to get free pizza very rude and hang up on me and failed to respond to my complaint this is why I am asking how low they can go I will be on the top of this until I get my money back and will never ever get a penny from me again,this is over rated business and it is the worst I can imagine.
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Loss:
$34
Reason of review:
Poor customer service

Preferred solution: Full refund

3 comments
Guest

I just went to the drive thru to pick up my pizza. Naomi in Conway, SC got my money, had me sign the receipt with floured hands and went straight back to handling the dough she was workin with.

I asked if she was going to wash her hands, she did.

I also asked for my money back. I don't really know what happens when I'm not watching, but that is just nasty.

Guest

If the food was really so bad you couldn't eat it you would have asked for the replacement immediately. What you did was eat the food you paid for, then decided it wasn't enough for you and that you needed more for free later. Would you order a steak, eat it and then tell the waitress it wasn't good and you'll be back later for another?

Guest
reply icon Replying to comment of Guest-885024

Common were you with me when I ate that food ? No you were not, that pizza had the kind of food I WILL NOT eat free or paid for, a believe,I don't think you understand that.

It was not about eating free it was about the bad customer service and the failure of fulfilling a promise,only people who think the way you did are those who do that not me I pay for what I eat not a *** more, that is what I believe in.

Thank you for stopping by if you have extra time use it wisely.

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