Papa Johns Pizza - Bug baked into cheese sticks

279 of 589 Papa Johns Pizza reviews

My wife and I ordered pizza and cheese sticks, as per our usual routine.I bit into a cheese stick; noticed something black under the cheese; and it turned out to be a beetle of some sort, maybe some young cockroach.

I was very disgusted. I complained online through the Papa John's website but only got an acknowledgement that they received my complaint -- no call from the store, no offer of credit, no refund. Previously from this store I bit into a green pepper stem (i.e. the pepper had been diced without removing the stem).

Papa John's is a cheap alternative here but I no longer trust the cleanliness/ management of the Bronx franchise and nor do I think the corporate management cares very much about these sorts of slip up.Won't be eating there again!

This review is a subjective opinion of a user.
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Monetary loss:
Product or service
Bug In Food
Review category
Fast Food
review #450719
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Helpful? 8 Yes 8 0 No 0
Had the same issue 2 Yes 2
279 of 589 Papa Johns Pizza reviews

Sep 30, 2014 #877979

HAHA, He ordered papa johns expecting good quality

3 2 Reply

Dec 19, 2013 #761059

you have to go to the store where you got it from, and they will take care of the complaint

0 0 Reply

Dec 24, 2014 #920719


0 0 Reply

Nov 14, 2013 #742452 Virginia Beach, Virginia, United States

That is most definitely a Beetle... and I agree with PJGM, the best way to make a complaint is directly with the store. Sometimes when an online complaint is received, the store itself will not receive it for days at a time.

0 0 Reply

Oct 11, 2013 #727929

That's not a roach and mistakes do happen. Sometimes something can get in. No restaurant is 100% bug free. But they at a minimum should offer a refund. Contacting the store directly would have been a better option. Pictures do help. But even with pictures it is hard to tell if someone is just making it up.

2 0 Reply
Papa John

Oct 02, 2013 #724731 Bronx, New York, United States

It could have been worse, you could have only found half a roach. But seriously, roaches are low in cholesterol.

Make sure you ask for our daily specials!

0 1 Reply
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