Well...I ordered a gluten free pizza tonight, and for the second time in a row, it was burnt to a crisp on the outsides and bottom of the pizza. I decided to call about it this time.
I talked with a manager named Liv, and was only offered an excuse about how her manager, Shelby C., told her that corporate wants the gluten free pizzas put through the full baking cycle, even though they are well aware that it burns the gluten free crust, and that they have had MANY complaints about this. Liv never offered an apology. At the end of the call, when I was about to hang up, Liv had still not offered me a way to make up for the burnt, crispy crust that I had to choke down. I had to ask her to do something to make it up to me.
Not great customer service. On the other hand, my husband's normal-crust pizza was good...which is the only reason I rated them a "2"...otherwise it would have been a "1".
Review about: Papa Johns Pizza Pizza.
Reason of review: Damaged or defective.