Papa Johns Pizza Phone Numbers and Emails

Toll-Free Number:

  • (877) 547-7272
Send Message

Customer Service:

  • (866) 528-4438
    Large Order Inquiries
  • (540) 377-4090
  • (877) 850-1977

Papa Johns Pizza Emails:

Customer Service
Gift Cards
Investors/ Franchising
Privacy Inquiries
Is this your business?

How to Contact?

Most Popular Number:

(877) 547-7272
Total calls: 1 640 Issues resolved: 43 Last call: Sep 30, 2023

What Is the Papa John's Pizza Customer Service Phone Number?

Papa John’s Pizza’s customer service can be easily reached at phone number 1-877-547-7272. By calling Papa John’s Pizza’s customer service phone number, you can receive assistance with a wide range of issues related to their products as well as services. From placing your orders and understanding the menu to check the order status and delivery service, you can get all the information you need just by dialing Papa John’s phone number. You can also use this number to understand and know about various loyalty programs, special offers, and promotions. Understanding how these work makes it easy for you to redeem the offers and save money on your orders.

How Do I Contact Papa John's Pizza Customer Service via the Email Address?

For direct contact with Papa John’s Pizza customer service via their email address, you can use the publicized email address This dedicated customer service email address helps get assistance on a wide range of matters. Alternatively, you can also submit a feedback form, available on the company’s website. Make sure to include your basic details and the reason for contact. If you are sending feedback for a particular franchise restaurant, mention details of that as well. Once your feedback form is submitted, it takes around 24 to 48 hours for Papa John’s Pizza’s customer service representatives to respond and get back to you with a possible solution or response.

Can I Contact Papa John's Pizza’s Customer Service via Live Chat?

You can also contact Papa John’s Pizza’s customer service via their online live chat feature available on the website. First of all, head to the official website and then go to the “Customer Service” section, which you can find at the bottom of the page. Once you open the “Customer Service” page, find the “Papa Chat” option to start a conversation with a virtual assistant of Papa John’s Pizza’s customer care team, who has answers to many FAQs. In case your issues are not resolved, you can ask for a live customer support agent during the conversation.

Contact Information

Papa Johns Pizza Website:

Papa Johns Pizza Help Center:

Corporate Office Address:

Papa John's International, Inc.
P.O. Box 99900 2002 Papa John's Blvd
Louisville, Kentucky 40269-0900
United States

Papa Johns Pizza Customer Service Reviews

1.5 / 5
Shir Lvk
Poor staffing

I'm at 75 South Valle Verde drive location in Henderson, NV on Saturday September 30th, 2023. There is one person working this entire location, although he's...

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Couldn't make puzza

The papa John's on 2nd Street in Xenia ran out of dough imagine that. Then wouldn't give a break on price for thin crust and no bread. When order cancelled...

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How Good is Papa Johns Pizza's Customer Service?

Marra Dic
Marra Dic
Feels Disappointed | Jan 04, 2023

Customer service contact through email only saying someone was going contact me. No results.

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Corian Odh
Corian Odh
Feels Disappointed | Dec 20, 2022

Non existent. I was on hold for 40 minutes with no response. The store did not answer their phone and when I gave up and went to the store they did not cate.. .

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Yandiel Ymu
Yandiel Ymu
Feels Disappointed | Dec 13, 2022

Not happy. All she could tell me was someone will call me within 48 hours . No I am sorry no nothing .

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Xanthe Xnh
Xanthe Xnh
Feels Neutral | Oct 01, 2022

Never received my points.
Very hard too get points that should be automatic.

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Summary of Papa Johns Pizza Customer Service Calls

04:31 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Papa Johns Pizza?

Staff Question:

  • “Poor service”
  • “How a member of staff spoke to me regarding a wrong order then said another pizza would be sent out ! To not send another one out at all”
  • “Customer service”

Shipping and Delivery Question:

  • “Serious delivery issue”
  • “Cannot recieve my paycheck”
  • “Wrong pizza delivered blamed on door dash I didn't order through door dash or I'm confident the issue would already be resolved. I ordered pepperoni got sausage called the store and got blamed on door dash very combative”

Payments and Charges Question:

  • “I was charge and put in hold for 20 minutes.”
  • “I got charged on my card no food came. I took shoots of the driver is at home. He never brought my food and he charged my card for more food”
  • “I ordered a papa dia with a promo code XMyq8r57xhmpjKCdn't get it.”

Product/ Service Question:

  • “Food”
  • “Previous Worker, W2 forms”
  • “Incorrect order. Didn't receive what I paid for.”

Request for Information Question:

  • “Complaint about order”
  • “To notify them about my email address”
  • “No complaints about a TV commercial”

Refund Question:

  • “Refund for double payment”
  • “My order was messed up. I need a refund. Contact me ASAP.”
  • “Refund”

Employment Question:

  • “W2s”
  • “Employment”
  • “I want my w2”

Cards Question:

  • “Someone using my bank card at store # 2320”
  • “Card charged twice and they never got my order”
  • “I used my gift card and they never delivered pizza”

Account Question:

  • “My login is not working”
  • “Sign in window says 2 for 1 on Tuesday; I go into order and was told it's only every other Tuesday and this is not the Tuesday that pizza is 2 for 1. I was told they're waiting for a new sign to come in.”
  • “Because you take the money out of my account and screw up my order and now I have to wait 7 to 10 days to get a refund”

Website/ Application Question:

  • “App not working”
  • “Website”
  • “App issues”

Activation/ Cancellation Question:

  • “Need to cancel an order and my store is currently closed”
  • “My orders always get canceled”
  • Attempt to cancel order

Return/ Replace Question:

  • “5 times change my credit card”
  • “Tax return information”
  • “Im trying to change my email so i can get my papa bucks”

Other Question:

  • “Never got order”
  • “Pizza wrong because of glitch- local store told me to call”
  • “Ds”



Papa John’s Pizza is a large pizza delivery restaurant chain. The company was founded by John Schnatter in October, 1984. Its headquarters is based in Jeffersontown, Kentucky, United States. Papa John’s Pizza offers a wide selection of pizzas. Available solutions include the following: Fresh Dough, Pizza Sauce, Thin Crust Option, Fresh Pan Dough, Pan Sauce, and more. The company primarily takes carryout and delivery orders. Some restaurants have dining tables. There are more than 4000 Papa John’s Pizza locations worldwide including the United Kingdom, Brazil, Portugal, Philippines, and Russia. The slogan of the company is as follows: "Better Ingredients. Better Pizza. Papa John’s".

Papa Johns Pizza reviews and complaints

Papa Johns Pizza is ranked 92 out of 423 in Fast Food category

Area Served

USA, UK, Canada

Payment Methods


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