Contact Papa Johns Pizza Customer Service
Papa Johns Pizza Phone Numbers and Emails
Toll-Free Number:
-
(877) 547-7272
Customer Service:
-
(866) 528-4438Large Order Inquiries
-
(540) 377-4090
-
(877) 850-1977
Papa Johns Pizza Emails:
Papa Johns Pizza Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Papa Johns Pizza Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Papa Johns Pizza is 8775477272. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 56% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Monday. The average call time is 5 minutes.
Be prepared for the call as Papa Johns Pizza may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Papa Johns Pizza Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Papa Johns Pizza is 8775477272. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 56% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Monday. The average call time is 5 minutes.
Be prepared for the call as Papa Johns Pizza may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Papa Johns Pizza mainly because of staff, payments and charges.
23% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Papa Johns Pizza is giftcards@papajohns.com. 64% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Papa Johns Pizza Website:
Papa Johns Pizza Help Center:
Corporate Office Address:
Papa Johns Pizza Customer Service Reviews
I called my local Papa Johns to place an order. It directed me to a call center overseas with language challenges.
Placed the whole order gave my credit card it took me 10 minutes to explain my one topping 3 basic pizzas. Then she said a system errorcan you go to the store. So I did they charged me double & said they cant honor online/call prices as a walk-in. So I left & went to JETS it was delicious.
I saw on my credit card afterwords that papa Johns charged me regardless. So I called the call center they told me to call the local store the local store said sorry I cant help you just file a $25 dispute with your credit card. Which is a huge pain in the neck. They can keep my money.
Ill be happy to tell this situation to my entire network of friends & family to NOT buy from Papa Johns ever again. Extremely poor customer service
Bruh I just want products I pay for, why is it I have to pay for drinks I never receive and continuously be denied a refund? It's not like I used a third party delivery person either... They told me to contact the manager for a refund but the manager refused.
So hands down this was the worst pizza I've ever had! All the toppings were all in the middle of the whole pizza!
Every bite tasted like I was biting into something bitter! The stuffed crust I don't know if it's just me but that was what I was looking forward to the most but somehow that tasted just as bad! I am seriously going to cancel my app information and I will not eat there again!
Ever! But the customer service was great the delivery guy was very polite and very nice I think he was that way because he knew I was about to die as soon as I started eating the product!
I've filed a complaint online and went directly to the store in Fayetteville, GA.
My daughter was food poisoned after eating a Hawaiian style pizza.
I went directly to the store the next day and reported it to the manager and duty and requested the General Managers contact information. I was NOT provided the information.
Instead I was requested to leave my number for the manager to call me today, Monday, 29 JAN 24. The entire duty day as past and I have NOT received a call.
To me this is UNACCEPTABLE.
Further its not acceptable to me there is NO corporate level customer care/ customer experience department that will immediately address concerns and complaints of this nature that could not only make a patron sick but could cause death. Again UNACDEPTABLE.
How Good is Papa Johns Pizza's Customer Service?
No resolution
I had a raw pizza and they refused to help
You took my money and didn't deliver my pizza and when I tried to call and get a refund nobody wants to answer a phone it's *** up
Horrible food quality control practices.
Poor store appearance.
Acceptable food quality.
Poor, no call backs, or e mails about the issues
I like Papa John pizza than any other pizza place you all are the best
Summary of Papa Johns Pizza Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Papa Johns Pizza?
Shipping and Delivery Question:
- “Missing order”
- “I placed a order over 2 hours ago paid $42 for 2 pizzas that has not arrived and now papa John's is closed”
- “I don't know what store is handlng my delivery, but I'm being overcharged.”
Staff Question:
- “Terrible service,quality of order”
- “Rude manager”
- “The pizza I ordered was not correct. I called the store to complain to the manager and they avoided my call by hanging up.”
Payments and Charges Question:
- “Overpayment”
- “Charged my card never delivered pizza”
- “I cant use my 50% off promo code i received in my gmail last night”
Product/ Service Question:
- “Cold food bad service”
- “Disput a order an charge on my ard”
- “My pizza was raw”
Request for Information Question:
- “Just really unsatisfied customer and wanted to ask some questions”
- “Would like to know where store# 4433 is located”
- “Order status”
Refund Question:
- “Refund”
- “To get my refund or reorder due to mess up”
- “A refund”
Employment Question:
- “Payslip”
- “Need my w2”
- “Paystub”
Cards Question:
- “Check gift card balance”
- “Money taken from card”
- “Papa Johns gift card not accepted”
Website/ Application Question:
- “I placed a order online never made at store”
- “Application”
- “Cannot get on my website app Papa John's”
Account Question:
- “Need reset password”
- “They forgot my drinks and their phones aren't working”
- “Account Issues”
Activation/ Cancellation Question:
- “Order too late and want to cancel”
- “My order was cancelled”
- “Trying to cancel an order and try e store will not answer”
Return/ Replace Question:
- “I want to change my address so I can get my W-2 mail to me”
- “5 times change my credit card”
- “Tax return information”
Other Question:
- “Order issue”
- “Wacky wef”
- “Pissed”
Compare Papa Johns Pizza To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
