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Contact Papa Johns Pizza Customer Service

How to Reach a Person at Papa Johns Pizza

Verified Contact Information

Toll-Free Number:

  • 1-877-547-7272
Call Now
Send Message

Customer Service:

  • 1-866-528-4438
    Large Order Inquiries
  • 1-540-377-4090
  • 1-877-850-1977

Customer Service:

giftcards@papajohns.com
Gift Cards

Investors/ Franchising:

investor_relations@papajohns.com

Legal:

privacy@papajohns.com
Privacy Inquiries

Papa Johns Pizza Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Papa Johns Pizza Phone Number
1 (877) 547-7272
Average Hold Time
00:01:36
Average Calls duration
5 minutes
Most Popular Papa Johns Pizza Email Address
giftcards@papajohns.com
Papa Johns Pizza Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
View full overview

How to Contact Papa Johns Pizza?

Papa John’s Pizza’s customer service can be easily reached at phone number 1-877-547-7272. By calling Papa John’s Pizza’s customer service phone number, you can receive assistance with a wide range of issues related to their products as well as services. From placing your orders and understanding the menu to check the order status and delivery service, you can get all the information you need just by dialing Papa John’s phone number. You can also use this number to understand and know about various loyalty programs, special offers, and promotions. Understanding how these work makes it easy for you to redeem the offers and save money on your orders.

For direct contact with Papa John’s Pizza customer service about gift cards via their email address, you can use the publicized email address giftcards@papajohns.com. Alternatively, you can also submit a feedback form, available on the company’s website. Make sure to include your basic details and the reason for contact. If you are sending feedback for a particular franchise restaurant, mention details of that as well. Once your feedback form is submitted, it takes around 24 to 48 hours for Papa John’s Pizza’s customer service representatives to respond and get back to you with a possible solution or response.

You can also contact Papa John’s Pizza’s customer service via their online live chat feature available on the website. First of all, head to the official website and then go to the “Customer Service” section, which you can find at the bottom of the page. Once you open the “Customer Service” page, find the “Papa Chat” option to start a conversation with a virtual assistant of Papa John’s Pizza’s customer care team, who has answers to many FAQs. In case your issues are not resolved, you can ask for a live customer support agent during the conversation.

PissedConsumer Club

Contact Information

Papa Johns Pizza Website:

Papa Johns Pizza Help Center:

Corporate Office Address:

Papa John's International, Inc.
P.O. Box 99900 2002 Papa John's Blvd
Louisville, Kentucky 40269-0900
United States

How Customers Rate Papa Johns Pizza Support?

3.8 / 5
Needs improvement

Based on 2.3K calls to Papa Johns Pizza customer support through PissedConsumer.com and 4 survey responses.

Total Calls
2.3K
Avg Call Duration
04:26
Issues Resolved
8%

Why Customers Call Papa Johns Pizza?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 32%
  • Product/ Service 17%
  • Shipping and Delivery 12%
  • Staff 12%
  • Payments and Charges 8%
  • Request for Information 5%
  • Account 3%
  • Refund 3%
  • Employment 2%
  • Cards 2%
  • Website/ Application 2%
  • Activation/ Cancellation 1%
  • Return/ Replace <1%

Customer Inquiries & Issues

32%
  • "Trying to order extra large pizza meats with extra cheese and pineapple was told I can't I have to many things on my pizza"
  • "New oven roasted sandwich, terrible"
  • "Realize cuatro pagos ya que no recivi el Recivo"

Product/ Service

17%
  • "No handicap access"
  • "Bad product"
  • "Because i need to order a pizza"

Shipping and Delivery

12%
  • "Never received my order"
  • "My pizza never came"
  • "Had a issues with the location Friday night."

Staff

12%
  • "Disrespectful manager"
  • "Manager cussed me out"
  • "Poor service"

Payments and Charges

8%
  • "Payment problems"
  • "Well, not except coupon"
  • "Ordered a pizza which should have been paid thru instacart"

Request for Information

5%
  • "Trying to find out why my code is not working"
  • "I wanna speak with somebody"
  • "Want to know y u have Indian take order pretty sure this a america company"

Account

3%
  • "Problem logging in to app"
  • "Can't login to account for rewards"
  • "Need reset password"

Refund

3%
  • "Need my refund"
  • "Want refund for order"
  • "Refund"

Employment

2%
  • "W2"
  • "payslip"
  • "Need my w2"

Cards

2%
  • "Never got pizza n nobody would aver the restaurant after I gave my card#"
  • "I tried ordering the free 2 topping pizza that was offered in the the post card. I called the local store and they didn't know. I placed the order in the app. No place to enter the promo code. Please advise"
  • "Check gift card balance"

Website/ Application

2%
  • "Trouble with the pizza app no not able to do the payment method I want to anymore cuz it's all GP"
  • "I'm having trouble with the app I've been a member online for a long time now always have options to pay now have no options don't have credit card nothing I do is seem to make a difference"
  • "App issue"

Activation/ Cancellation

1%
  • "Cancelar orden"
  • "Order too late and want to cancel"
  • "My order was cancelled"

Return/ Replace

<1%
  • "Pizza not made correctly, cold hard as a rock!!!! $30 for something I wouldn't give *** $5 for"
  • "I want to change my address so I can get my W-2 mail to me"
  • "5 times change my credit card"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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