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April 3rd 2016 I voted from Papa John's at the route2 11 store in Middletown New York placed an order special Lodge 5 topping pie 9.99 an 8-piece buffalo wings 5.99 upon arriving at location the bill was that $19 and $0.94 I am form the manager that it was an online order both items are on special he didn't reply for a second time that if you ordered that it would have indicated the regular price which that's what I was charged but the website under specials indicates that it was a special but he says people tell him that all the time they must have done something wrong quote I will never order anything from that location do to the lock and the willingness to correct a problem sad and unfortunate no more Papa John's for me anywhere or friends

Reason of review: Poor customer service.

Location: Middletown, New York

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I've had issues with the website before but the manager at Papa John's would always help me if I called to confirm the price. He informed me that they normally don't place orders online in the store because it defeats the purpose of placing an order online, where all the best deals are but he did offer to do it for me anyway because he had the time to do it.

He said if it's busy, it's harder to fulfill that request for customers. Sometimes you need to call the online support team. They can usually help. It sounds to me like you should have requested help instead of expecting a solution to something that was out of the managers control.

Nobody is perfect. People make mistakes. You shouldn't have jumped to a conclusion. These people are probably understaffed and can't always do everything at once.

Perhaps you'll reconsider and shop there again. I did.

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