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Allergies

Papa Johns Pizza - Allergies
Papa Johns Pizza - Allergies
Papa Johns Pizza - Allergies
I have severe dairy allergies and have experienced cross contamination and also blatant mistakes. It's not OK for severely allergic people as we are able to order vegan cheese for example but don't always receive that. I am not a vegan, I just have no choice when it...
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3 comments
#2218598

LOLOLOLOLOL

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ID
#3742352 Review #3742352 is a subjective opinion of poster.
Pros
  • Temperature
  • Quality
  • Customer service horrobile
Cons
  • App
  • Being misled by their advertising
  • Cross contamination
Loss
$100
Preferred solution
Full refund

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New Reviewer

Complaint

Papa Johns customer service from MANAGERS and their lack of empathy for dissatisfied customer and disrespect is at an all time high. I am going to place this video of the disgusting customer service I received from the people working for this company on as many social sites as possible. As well as yelp reviews.

User's recommendation: I don’t recommend.

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ID
#4033064 Review #4033064 is a subjective opinion of poster.
Location
Jacksonville, Florida
Product
Papa Johns Pizza Pizza
Pros
  • Great taste
Cons
  • Non satisfactory
  • Bad customer service
  • Racial discrimination
Loss
$17
Preferred solution
Full refund

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New Reviewer

Complaint and threat at Missouri Avenue, Clearwater store

Order #98992****, Please confirm this store has audio/video of the check out area? The video/audio recording will correct any error in my recollection below. Please confirm audio is available? Ordered at 6:40 p.m. in store around 7:15 p.m. today. parking lot was full,...
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ID
#4032583 Review #4032583 is a subjective opinion of poster.
Cons
  • No food and no refund
  • Threatened
Loss
$31
Preferred solution
Full refund

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New Reviewer

Cold pizza

Order a pizza at 7:00 pm didnt get it till 9:00pm been trying to call no response called customer service they tell me there gonna resolve the issue still havent got back with me love the pizza they serve but do t like cold pizza so it be nice if someone get back In touch with me never pay for late pizza

User's recommendation: Never pay for late pizza.

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ID
#3964373 Review #3964373 is a subjective opinion of poster.
Pros
  • Good pizza
Cons
  • Cold pizza
Loss
$25
Preferred solution
A free pizza or money back

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New Reviewer

Very rude delivery service Person

Papa Johns Pizza - Very rude delivery service Person
Original review updated by user Sep 15, 2022
When the delivery person came to the door. He was very rude as he shoved the boxes in the door. I signed the ticket & laid the pin on top of the receipt on the boxes as I was juggling the box in one hand I was reaching inside my home holding the door trying to keep my dog from getting outside with my leg. Reaching for his tip with the other hand (cash as I had told the person who took my order I would do). He told me not to EVER BOTHER ORDERING FROM PAPA JOHNS AGAIN!! As he was halfway across the yard he said you live too far away!! I had his tip in my hand but he never looked back.

User's recommendation: Absolutely not if this is how your delivery personnel treat customer.

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ID
#3963540 Review #3963540 is a subjective opinion of poster.

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New Reviewer

Drivers keep leaving with food but completing the order

Drivers keep going with order and say they complete the delivery it keeps happening now it's becoming and issue not sure if it's just me more than one time I have ordered pizza and it never arrived literally on the 2nd of this month I ordered pizza pizza came to me...
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ID
#3962864 Review #3962864 is a subjective opinion of poster.
Loss
$19
Preferred solution
I'd like a full refund and my food I ordered on the 13th of September 2022 this is crazy it's the 15th still haven't seen my food

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New Reviewer

No got a response

Not point in writing it again. The co doesn't care and have not ordered papa johns since. I do love pizza hut and Waldos pizza. no point in wasting my money on a company that doesn't value there customers. We all have other options.

User's recommendation: NEVER! I ALWAYS DETOUR PARTIES FROM PAPA JOHN.

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ID
#3956086 Review #3956086 is a subjective opinion of poster.
Location
Overland Park, Kansas
New Reviewer

Reporting rude employees they pretend to be managers

I'm having issues with my local store I called to ask for a manager they put me on hold ,someone picked up when I asked them for the name they told me in a rude way ,you don't need my name and hang up on me I called 25 minutes before closing time , after they took my...
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ID
#3948358 Review #3948358 is a subjective opinion of poster.
Location
Bronx, New York
Preferred solution
Want me to call the local store in that be treated bad by employee
New Reviewer

Complaint

Pizza was cold two times My neighbor got the first one Wrong address Poor mamger pizza cold No refund at all

User's recommendation: Don’t Order from papa John the pizza is always cold and lateThe management won’t give you your money back.

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ID
#3936496 Review #3936496 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Cons
  • Cold pizza and late
Loss
$25
Preferred solution
Full refund

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New Reviewer

Pizza not deliver

Ordered a thin crust 2 topping pizza 1 dipping sauce and a 2 litre at 9:30 pm 10:30 I called store computer said 7 minutes so I waited til 10:45 called again to be told it was voided . Noone can tell me why leaves me frustrated 11:00 food choices limited . Still No one cares to return my calls or answer questions

User's recommendation: Call Domino's.

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ID
#3935840 Review #3935840 is a subjective opinion of poster.
Location
Dundalk, Maryland
Product
Papa Johns Pizza Pizza
Preferred solution
Explanation is all. Will Never call again.

The smell

Hi the last few times of buying papa Johns pizza I have expirienced a problem with the order that stays around your house for awhile and I am thinking it maybe the cardboard box that is giving off the Oder and it needs to be investigated to solve the problem

User's recommendation: Let someone know there is a problem to get corrected.

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ID
#3929394 Review #3929394 is a subjective opinion of poster.
Location
Marietta, Georgia

Reward dollars expired early

My reward dollars expired 28 Aug 2022 according to my app. I went to use them on the 28th and they were already gone.

User's recommendation: Don’t trust the app use asap.

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ID
#3924582 Review #3924582 is a subjective opinion of poster.
Location
Mansfield, Texas

Complaint

Papa Johns Pizza - Complaint
Papa Johns Pizza - Complaint
Papa Johns Pizza - Complaint
Hello customer service. I am sending you a copy of my receipt and a picture of my peaches. The second peter was the one that was really really not favorable. I am in Baytown Texas on Garth Road my order number is 0113 carry out on September 3, 2022 time 7;03 PM image0.jpeg I Im sorry for the inconvenience but I wanted to share this story with u. Please see attached receipt Thank you Teresa DESOTO 318) 623-**** image2.jpeg Sent from my iPhone
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ID
#3920273 Review #3920273 is a subjective opinion of poster.
Location
Baytown, Texas

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Verified Reviewer
Junior Reviewer

Terrible service and customer care and being assaulted by a manager

I ordered food from this location in Bay city tx about two years ago and was treated like garbage the manager of all people hurled racist remarks at me and got in my face spitting screaming because I ordered the pizza delivered to the parking lot they were located and...
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ID
#3911379 Review #3911379 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$15
Preferred solution
Apology

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New Reviewer

Insurance addendum coverage for non owned liabilty insurance

Original review updated by user Aug 29, 2022
my step son wrecked his car prior to signing the contract that states he is eligible to work for the pjozark location, while on the job. Not one person has answered any of my questions about this incident ive emailed cadence@***.com; leighton@***.com; and...
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ID
#3901308 Review #3901308 is a subjective opinion of poster.
Location
Rogersville, Missouri
Loss
$4821
Preferred solution
my car fixed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrong pizza

Papa Johns Pizza - Wrong pizza
Papa Johns Pizza - Wrong pizza
Papa Johns Pizza - Wrong pizza
They gave me the wrong pizza in the store I pay cash when I got home call them, they said they would diver me one I wait for 1and 30 minutes call the manager, and she got rude and said they don't deliver I am veteran, so they told me to call the boss and let him fix...
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ID
#3891676 Review #3891676 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$26
Preferred solution
Full refund

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