Papa Johns Pizza Reviews

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Papa Johns Pizza - The pizza is great if you haven’t tried it you’re missing out.
Papa Johns Pizza - The pizza is great if you haven’t tried it you’re missing out.
Papa Johns Pizza - The pizza is great if you haven’t tried it you’re missing out.
Papa Johns Pizza - The pizza is great if you haven’t tried it you’re missing out.
Papa Johns Pizza - The pizza is great if you haven’t tried it you’re missing out.
Papa Johns Pizza - The pizza is great if you haven’t tried it you’re missing out.
Update by user Dec 19, 2019

I was doing Uber to pick up a passenger and your driver in a black Toyota Corolla was behind me on Tyler street which unfortunately is a one lane one way street when he pulled up behind my vehicle he than blow his horn and flash his high beam so I can get out of his...

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3 comments
#1886379

Never order from this POS company. They Think they are better than the public but John S put it best is why he is out of the company!

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ID
#1737030 Review #1737030 is a subjective opinion of poster.
Service
Papa Johns Pizza Customer Care
Pros
  • No pros
Cons
  • Unprofessional staff or the customer service they provided
Reason of review
Damaged or defective
Loss
$1
Preferred solution
Full refund
New Reviewer

Bad health care habits.

No gloves worn by workers in the back. When my husband got home and told me that 34$ food put in trash
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2 comments
#2063157

Why did your husband take the pizza then?

#2063135

I doubt you threw the food in the trash. You probably ate it.

You are probably lying about them not wearing gloves. If this were the case you would have let them keep the pizza and not taken it home.

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ID
#2871331 Review #2871331 is a subjective opinion of poster.
Pros
  • I will never order from papa john
Loss
$34
Preferred solution
Full refund

Placed an online order but store is closed

WHEN I CALLED TO CHECK ON THE ORDER THE PERSON ON THE PHONE STATED HE DID NOT KNOW WHAT WAS GOING ON AND COULD NOT RE-PLACE THE ORDER EITHER. HE SAID THE MACHINE WERE "MESSED UP". NEVER GOT THE PIZZA OR THE CREDIT YET.
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ID
#2870581 Review #2870581 is a subjective opinion of poster.
Location
Weaverville, North Carolina
New Reviewer

Refund

I was given the wrong order. Manager Marco was very unprofessional and kept hanging up on me. He did not offer to correct his stores mistake in delivering the wrong order.

User's recommendation: Don’t use Papa Johns.

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4 comments
#2061996

If you want a free meal, try a soup kitchen.

#2061976

You did offer to return the wrong food right?

#2061979
@Shaquetta Jne

Why would I return it when I paid $3.50 for delivery? I asked for the right order to be delivered and was more than happy to give back the wrong food. Really?

#2061992
@Kimberly S Utx

If you return the food you will get your money for delivery back. You really are dense.

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ID
#2867917 Review #2867917 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$27
Preferred solution
Full refund
New Reviewer
The wrong order was delivered. I tried to have it resent and I was hung up on twice by Marco. The manager told me to order somewhere else instead of fixing my order.
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12 comments
#2061977

If you return your wrong order, I see no problem with him refunding you.

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ID
#2867899 Review #2867899 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • Wrong order delivered
  • Communication skill
  • Not getting my pizza
Loss
$27
Preferred solution
Full refund
New Reviewer
This is the third time we have a a wrong order I ordered threw the papa Johns app and they choose door dash I did not well they delivered the wrong order not even close to what I ordered I rejected it I called papa Johns the guy cut me off said we are remaking it and...
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2 comments
#2061070

So what you're saying is... You should have picked up the pizza yourself?

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ID
#2861763 Review #2861763 is a subjective opinion of poster.
Location
Albany, Georgia
Pros
  • I normally love their pizza
Cons
  • Rude and poor management
  • Delivery time
Loss
$46
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Price of pizza

Ordered 3 pizzas for 46.00 online, went to pickup pizza, they said if I called in it would only be $33.00. They would not credit me the difference. That is a big difference, was really disappointed.
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1 comment
#2060858

So next time call it in... Lesson learned

ID
#2860544 Review #2860544 is a subjective opinion of poster.
Location
Louisville, Kentucky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Old Cold Pizza

I ordered a meat pizza last night but ended up getting a very ice cold pizza. I mean there wasnt a hot spot anywhere. I mean ice cold. I was very disappointed at PJs and will be ordering from another pizza place. I will not recommend this place to anyone. It cost me $24.73

User's recommendation: Pick up your pizza and check it before you leave.

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4 comments
#2063132

If you want your money back, just return your cold pizza.

#2060314

"will be ordering from another pizza place".. You solved your own problem, yet you're still thinking about it the next morning.

No one cares if your pizza was "ice cold".... Get on with your life.

#2060377
@PissedConsumer2060314

Take your own advice!

#2063128
@PissedConsumer2060314

I care about my pizza because I paid for it. Now move on with your life

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ID
#2857312 Review #2857312 is a subjective opinion of poster.
Location
Nashville-Davidson, Tennessee
Pros
  • I will never order from papa john
Cons
  • Safety
  • Improper food handling
  • Poor quality not what i have ordered
Loss
$25
Preferred solution
Full refund
New Reviewer

Cold pizza

Cold food and a $4.50 delivery charge. I would prefer hot pizza and poppers for the money. Delivery charge is too high.
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ID
#2856488 Review #2856488 is a subjective opinion of poster.
Location
Robbinsdale, Minnesota
Preferred solution
Let the company propose a solution
New Reviewer

I just placed an order at one of your stores and I couldn't understand half of what the man said

Why cant I talk to a real person? I get it you dont want to be bothered with me so if I cant understand whoever takes my order I just want deal with you anymore.

User's recommendation: Get somebody to take orders that speak fluent english.

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ID
#2855913 Review #2855913 is a subjective opinion of poster.
Location
Cleveland, Ohio
Cons
  • Unprofessional staff
Preferred solution
Let the company propose a solution

Poor service all around

The manager eventually called me later on that Sunday evening. I was told he issued me a refund but its Sunday again and still not refund.
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ID
#2842972 Review #2842972 is a subjective opinion of poster.
Location
Lake Charles, Louisiana
New Reviewer
Original review updated by user Sep 05, 2021
I could not remember my account information, so I still did online order, not signed in. I waited patiently before calling the local store, 3412 Cleveland Avenue, Fort Myers, FL 33901 at 239-936-****. My calls were answered only to be dropped several times. I called...
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ID
#2841528 Review #2841528 is a subjective opinion of poster.
Location
Fort Myers, Florida
Pros
  • Decent pizza most of the time
Cons
  • Rude employee
Loss
$31
Preferred solution
Let the company propose a solution
New Reviewer

Complaint

Received email saying my pizza was ready for pickup. Drove to store wasn't ready yet, came out of oven burnt and looked awful. They was gonna put a new one in oven I said no I didn't want to wait another 20 minutes cancelled order and l left disappointed.
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ID
#2840889 Review #2840889 is a subjective opinion of poster.
Location
Xenia, Ohio
Product
Papa Johns Pizza Pizza
Preferred solution
Let the company propose a solution

Order arrived very late

Hi, The order which I had placed (order number 89204****). Arrived very late because of which my friends had to get food somewhere else. This is really disappointing. Im not sure how youre going to compensate for this. This wasnt expected from Papa Johns.
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ID
#2839146 Review #2839146 is a subjective opinion of poster.
Location
Bellevue, Washington
New Reviewer

Horrible Customer Service / Management

I order a two pizza on 9:1/2021 it never arrived after hour and. Half. I had to go up to the store after calling, and they were not helpful but looked at me like I was crazy! Of course, I looked crazy because I came up there to tell them how to do their job. It was a bunch of young incompetent people in their working. They were just pitiful. Papa Johns should be ashamed of the staff they hire. Called the next day to talk to manager, he was just as stupid as his staff. So yes, I did ! I cussed his a-out. Glad I got that off my chest, actually felt good after waiting that long. Do not regret going off at ALL!

User's recommendation: Never order from Grant and Louetta Cypress text . Manager and staff are straight GARBAGE!

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ID
#2834402 Review #2834402 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Pizza tasted awesome
Cons
  • Horrible management
Preferred solution
Let the company propose a solution
New Reviewer

Can't reset my password

I have requested to change my password several times. When I get the email to reset my password, the link doesn't give me the option to enter the code sent in the email.
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ID
#2832230 Review #2832230 is a subjective opinion of poster.
Preferred solution
My points for my free pizza and a way to reset my password.

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